We are sincerely committed to helping you to maximize profits, minimize
losses and assist your clients in the most efficient and streamlined manner
possible. In order for all of us to remain competitive and continue to
offer our valued customers the best product and support experience
possible, we have set forth the following terms and conditions.
RadTech processes dealer purchases in the order received.
We typically ship all orders within 48 hours of receipt, and will
contact you should any condition exist which would delay your
If one or more items you've ordered is out of stock, we will
provide you with an ETA for those items and give you the option of
partially shipping the in stock items, or waiting for the out-of-stock
items to arrive.
RadTech ships via the method you defined when you originally
applied for dealer status. Should you desire to change or modify your
shipping preferences, please email or phone +1 877-777-9088.
RadTech cannot be responsible for delays relating to the carrier -
RadTech does insure all shipments against loss.
Duties and taxes are the sole responsibility of the purchaser -
please make sure that you understand your obligations regarding import
taxes and duties prior to ordering.
A list of all RadTech product Harmonized Tariff Codes are available
by clicking here.
Your payment terms were defined when you originally applied for dealer
status. Should you desire to change or modify your payment terms, please
email or phone +1
877-777-9088 It's important to keep your account up-to-date if you've
been granted credit terms as no new orders will be processed if your credit
account is past due or in default.
Contact RadTech to obtain an RMA number prior to returning any product.
Please be prepared to describe, in detail, the reason that the product is
Dealer Returns to RadTech - Non Defective:
All non-defective returns must be executed within 60 days of
Returned product must be clean, free of damage, stickers or labels
and in pristine resellable condition.
Credit will be issued for the current item price, less a 15%
Dealer Returns to RadTech - Defective:
All defective returns must be accompanied by a copy of the
end-users dated purchase receipt bearing your company name.
Defective product will be replaced with the same, or comparable
item if same is no longer available.
We urge you to avoid allowing customers to return product which has
obviously been abused, as RadTech will deny credit for defective
returns where it's obvious that the item has been abused.
If an item is returned that is not defective, it will be returned
to you at your expense - to avoid this, see note below:
Note regarding defective product:
Most client-assumed defective items are actually defect free
(simple user set-up errors or oversights). RadTech's trained support
staff will quickly assist clients to get them up and running, and will
replace any defective product directly.
If a dealer does accept a truly defective return, RadTech will
replace or credit with no fees.
We urge dealers to avoid this, as if an item is not defective, we have
no alternative but to return the item to you at your expense.
Obviously, circumstances will arise which are not implicitly
covered here, and RadTech pledges to make sure that any such issues are
handled fairly and promptly for everyone involved.
Warranty Returns & Technical Support:
Customers requiring technical support or presenting with warranty
claims should be directed to RadTech.
This makes things much easier for you, and allows us to expertly and
efficiently resolve the customer's issues
Instruct the customer to email or phone +1
Dealers should not attempt to provide technical support or fulfill