If you need assistance finding the appropriate driver, please contact your manufacturer's support center.
If you are using Windows XP Service Pack 2 (SP2) and have My Bluetooth Places. This is a SP1 driver and is not fully compatible with SP2 and may cause undesirable performance. For best results, disable this driver and restart your machine with your BT adapter plugged in and powered on. Windows should automatically detect the device and install the correct SP2 BT driver.
If you receive this message, your BT Adapter is not installed correctly:
This can be caused by incorrect BT driver, insufficient power, defective USB port or device.
Be aware that even new systems that ship with Windows XP Service Pack 2 often DO NOT have the correct Bluetooth driver installed. The installed driver may work initially, however this is usually temporary. Many users complain that devices do not reconnect easily or at all. Windows Vista has a brand new Bluetooth stack. Known bugs in Vista's Bluetooth stack may effect performance or limit some functionality and features. Some manufacturer's drivers may still work in Windows Vista. Refer to your owners manual or manufacturer's website for detailed information.
Write or phone 877-777-9088 for additional support.